Privacy

Zigzag Planners privacy policy outlines our commitment to you in respect of the collection and use of personal information. This policy also applies to any individuals or third party services or contractors. 

The kinds of personal information that Zigzag Planners collects & holds

In order for Zigzag Planners to provide services to you, we will need to collect from you, and hold, some personal information about you. That information may include your name, your address, your telephone numbers, including your mobile number, email addresses, bank account or home address. You may also choose to provide similar details to  your authorized representative, such as another family member with informed consent. If you are unwilling to provide us with some details, we may not be able to supply you with a service that you wish to acquire. It is not possible to acquire services from Zigzag Planners under a pseudonym.

How Zigzag Planners collects & holds personal information

Zigzag Planners collects personal information about you when you apply for a service either over the telephone, through an online process or by calling the office. Zigzag Planners may also collect personal information about you in accordance with its obligations. The personal information will be held in secure electronic databases. Zigzag Planners will use reasonable endeavours to ensure that the personal information is  stored securely. 

The purposes for which Zigzag Planners collects, holds, uses & discloses personal information

Zigzag Planners will only use your personal information for the following purposes:

• Verify your identity
• Provide and develop the services that you require
• Administer and manage those services including, fault management, complaint handling 
• Communicate with you directly, via email, phone or your preferred mode
• Conduct appropriate checks for credit worthiness or authorized by law 
• Required by or in accordance with any mandatory industry code 
• Comply with requests for information issued to Zigzag Planners by agencies and courts that are entitled to obtain the information under Australian law.

The above uses may require disclosure of the personal information to third parties including:

• Services who provide provisions, such as health and social care services
• Third parties where you have given consent to share information
• Government, law enforcement and national security agencies and regulatory bodies where this is necessary for us to comply with our legal obligations

How you may access personal information & seek the correction of such information

We will take all reasonable steps to ensure personal information we collect, use or disclose is accurate, complete and up-to-date. You can access and correct your personal information (such as contact details) by contacting Zigzag Planners. You can also request that incorrect information about you be corrected or deleted.